Wayfair EU Liquidation Auctions FAQ
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- Applying & Logging In
- Payment & Shipping
- Other Questions & Troubleshooting
How do I apply on Wayfair EU Liquidation Auctions? Is there any cost to me?
Click here to create an account. Fill in the required fields, including your VAT number and click the submit button. We will notify you within one business day if your account is approved. There is no fee for applying or for being an approved buyer on Wayfair EU Liquidation Auctions.
Can I apply if i am located outside the EU?
No. Unfortunately, only buyers located in the EU can apply. To be approved, you must submit a valid VAT number.
What type of business information is required?
To be approved on Wayfair EU Liquidation Auctions, buyers must submit a valid VAT number.
Why hasn't my account been approved yet?
Please allow one full business day for your application to be approved. If you have not been approved, it is likely because we have not received a valid VAT number from you.
How do I bid?
Once you are an approved buyer on Wayfair EU Liquidation Auctions, you can go to any auction page and enter the highest amount that you are willing to pay. Enter the amount in the white box to the right of "My Maximum Bid". Below, you will see the minimum allowable bid amount. Once the amount has been entered, click the "Bid Now" button. Please note the message near the top of the page, which indicates if your bid is high enough to become the current high bid. If not, you may wish to increase your bid. For each bid you enter, you will receive an email confirmation that your bid was successfully placed.
How large are the lots being sold?
Please refer to each auction title and description for detailed information.
What condition is the merchandise in? Is it all new?
Why do auctions extend at the end?
If a bid is placed in the last 5 minutes of an auction, the auction end time will extend for an additional 3 minutes. This is called "Popcorn Bidding" and gives all bidders an equal chance of winning an auction by extending the end time of the auction if a last minute bid is placed. Popcorn Bidding is used to simulate a live auction and prevents other bidders from "sniping" an auction at the last second.
How can I enter my maximum bid without it appearing to other bidders?
All bids placed on Wayfair EU Liquidation Auctions act as "proxy" bids. All bids placed on Wayfair EU Liquidation Auctions act as "proxy" bids. You can bid the highest amount you are willing to bid and allow the system to manage the bidding for you. The Current Bid displayed on each auction is equivalent to the second highest bidder's bid, plus one bid increment (€25 on Wayfair EU Liquidation Auctions). If the high bidder has placed a higher bid, it will not display. This allows bidders to know that if they place a proxy bid, they could still win the auction for any amount below or at their maximum bid. Please note that bid increments will increase at higher bid amounts.
Example: If you find an item that you are interested in that is currently at €1,000 without any bids and choose to bid €5,000, you will be winning the auction at €1,000. If another bidder places a bid for €1,100, you will be winning the auction at €1,125, one increment higher. The system will continue to automatically outbid other bidders on your behalf, but will never exceed your proxy bid of €5,000.
Can I buy merchandise without bidding on it?
All merchandise sold on Wayfair EU Liquidation Auctions is in auction format only. If you only want to place one bid, you can always place a proxy bid.
Can I cancel my bid?
Please remember that every bid on B-Stock operated marketplaces is a binding contract. You are agreeing to buy the lot at the price you indicate should you ultimately be the high bidder. Bids may not be cancelled once submitted. If you accidentally enter a wrong bid amount (for example, you entered €1000 instead of €100) you can click on the Cancel link within the bid confirmation pop-up window to change your bid amount prior to submission. Changing your mind does not qualify as accidentally entering a wrong bid amount.
Your bids affect how other users bid within the auction and the auction's final selling price. We provide ample opportunity for you to check and double check your bid before submitting, so requests to cancel bids will most likely result in the suspension of your account.
A record of all bids is kept on file. If a current winning bid is disqualified in an auction for any reason, B-Stock will restore the next highest non-winning bid to winning status. This decision is made at the sole discretion of B-Stock Solutions.
Are the images on the site actual images of the merchandise?
Merchandise may be displayed in its current condition, or with a stock image. If it is unclear in any way, contact us prior to bidding.
Can I inspect the merchandise before bidding?
Merchandise cannot be inspected prior to bidding. All available information is detailed on the auction page.
Why did I lose the auction if I bid the same amount as another bidder?
In order to win an auction, you need to bid a higher amount than the current high bidder. If both you and another buyer placed maximum bids of €10,000, but the other bidder placed their bid before yours, they will win the auction.
How do I know if I win?
At the close of the auction, the winning bidder is notified by email. This will also show up as an order on the "Orders" page under the "Account" dropdown.
What currency are the auctions transacted in?
Each auction is offered in either GBP or EUROS. You will need to pay for your order with whatever currency the auction is conducted in.
Is VAT added to my order?
VAT must be paid for all orders transacted within Eurozone countries, and the amount will be calculated for you in the Bid Won email when applicable, based on the purchase location. Please contact firstname.lastname@example.org with any questions regarding your payment.
How do I pay? How long do I have to pay?
All auctions must be paid by wire transfer, within 2 business days of auction close. Wire instructions will be included in your "Bid Won" email and on your Orders page after winning each auction. If you are unfamiliar with sending a wire, you can do it easily from your bank (usually for a small fee that varies by bank). Many banks allow you to send wires via their website. Ask your bank for details. Wire transfer confirmation may take up to 24 hours.
What forms of payment do you accept? Do you accept credit cards?
Wire payment is the only form of payment accepted, as it is both instant and secure. This is the standard practice in the sale of liquidation lots. We do not accept credit cards, personal checks or Western Union for payments.
Can I combine multiple payments together?
You may always combine multiple payments into one wire for auctions won within 2 days of each other, if you are complying with the payment policy. Please be sure to put all order numbers in the memo section of the wire.
What do I do after I have paid?
You should receive an email from Wayfair EU Liquidation Auctions confirming your payment within 2 business days and the status of your order will be changed to "Paid" on your account.
Pickup instructions will be provided in your "Order Paid" email. Once paid, you will be required to email the Wayfair facility in order to schedule your pickup.
How does shipping work?
Buyers must arrange their own shipping through a carrier of their choice.
Buyers are required to schedule a pickup appointment 24 hours in advance, and all merchandise must be picked up within 5 business days of order payment. Those arriving for pickup without an appointment will be turned away.
Information about shipping weight, pallet count and pallet dimensions will be available while the auction is in progress but please confirm this information with the facility, after you have won an auction, prior to scheduling pickup.
Please see our Shipping page for detailed information on shipping.
Can I pick up the merchandise myself? Can I just pay when I pick it up?
You are required to arrange your own shipping. All orders must be paid prior to scheduling an appointment for pickup.
Do I pay you for shipping?
Payment is NOT sent to B-Stock Solutions or Wayfair for shipping. You are responsible for arranging your own shipping for these auctions, through a carrier of your choice.
What should I know about receiving my shipment?
Please refer to the Receiving Procedures page for best practices to receive, review, inspect, and document your incoming shipment.
I am no longer interested in the auction I won. Do I still have to pay?
All bids placed on Wayfair EU Liquidation Auctions are binding. In the event that you do not pay for your order, you may be given the chance to pay a reinstatement fee, in order to prevent the deactivation of your account. The fee amounts are as follows, within any 12-month period:
1st Offense: €0-€10,000 Purchase Price: €100 Fee
1st Offense: €10,000+ Purchase Price: €500 Fee
2nd Offense: €0-€10,000 Purchase Price: €500 Fee
2nd Offense: €10,000+ Purchase Price: €1,000 Fee
3rd Offense: €1,000 Fee
What if there is a problem with my order?
All merchandise on Wayfair EU Liquidation Auctions is sold "as is", but Wayfair attempts to be accurate as possible with the information provided. For full details, please view the Terms of Purchase. Buyers have up to 5 business days from the date merchandise is received to inspect the shipment and file a dispute by clicking the "Problem?" button from your "Orders" page and following the instructions. Please include your original manifest, and highlight any line item(s) not as described or missing, with a comment. Please also include any images, if available.
Am I buying this merchandise directly from Wayfair?
Yes! All merchandise on Wayfair EU Liquidation Auctions is coming directly from Wayfair. All orders are shipped from their location(s).
Where is the auction merchandise located?
Merchandise will ship from two locations; Kassel, Germany and Lutterworth, United Kingdom. The location will be appropriately noted within each auction.
How often are there new auctions?
New auctions can be posted at any time during normal business hours. Buyers that are subscribed to the Wayfair EU Liquidation Auctions newsletter will receive an email when auctions are opening and closing each day.
How can I contact you?
The easiest way to reach us is by filling out the "Ask Us" form. If you'd like to contact customer service by phone, please call (866) 993-4644. If there are no available agents, please leave us a message, and we will call you back as soon as possible.
How can I update my personal information / change my password?
As an approved buyer, if you are logged into Wayfair EU Liquidation Auctions and select "Account Information" from the "My Account" drop down. You can update all contact information or change the password on your account. You can also click the green "I forgot" text on the login page if you cannot remember your password.
How do I report a technical problem?
Contact us to report your issue. Please be as specific as possible and be sure to include any information that would help us determine the cause of your problem, including: which web browser you are using (Internet Explorer, Chrome, etc.), the web page you are on, steps to replicate the issue you are having, and other details and screenshots for our review.
I am approved and having trouble logging in. What can I do?
Sometimes your browser can cause login problems. Please try the following fixes:
When I try to log in, I see the message "Invalid login or password." Why?
If you receive this notification, then you either have not yet applied on Wayfair EU Liquidation Auctions, or you are entering an incorrect password. You can reset your password by clicking the "I forgot" link below your password entry and entering your email address. If you have not applied, then you can click the Create An Account button to begin your application.
When I try to log in, I see the message "Your application is still pending." What do I do?
If you receive this notification, then we have either not yet reviewed your application or you have not submitted us the proper reseller's certificate. If it has been more than 1 business day since you applied, then we are still waiting on the proper documentation from you. You can submit your reseller certificate here or fax it to (650) 241-3328.